Terms & Conditions
Last updated: 19 October 2026
1. About us and these terms
These terms apply to consumer orders of cakes and desserts from Andreea Moloci through this website. The business is operated by Andreea Moloci, a self-employed individual, at 38 Astwick Avenue, Hatfield, AL10 9LA, United Kingdom. Contact hello@andreeamoloci.com or +44 7440 101057. Please read these terms, your product details and the applicable allergen and care information before paying. Nothing here removes your statutory consumer rights.
2. Choosing and placing your order
Check your flavour, quantity or servings, decoration, personalisation, collection date and time, contact information and total before submitting payment. Ordinary online orders require at least three days’ notice and depend on available collection dates. For weddings, events or requests outside the online options, contact us for availability and a written quotation.
Your order is accepted when we send confirmation that we will fulfil it. An acknowledgement of an enquiry alone is not acceptance. If we cannot fulfil your order, we will contact you and refund payments for the unfulfilled order; an alternative will only be supplied if you agree. Keep your confirmation and any agreed specifications. Please notify us promptly if you see an error.
3. Prices and full payment
Prices are in pounds sterling (£). The total for your selected online options is shown before payment. Full payment is required; there is no 30% deposit or balance payable on collection for these online orders. Cake weights and servings are approximate, and the agreed price is not recalculated after weighing.
The included design is described in the order form. Custom decoration or other personalisation outside the included options may cost extra. We will agree the details, additional price and payment arrangements with you before proceeding. We will not add an unagreed charge. Payment methods available for the order are those displayed at checkout.
4. Handmade designs and changes
Our cakes and desserts are handmade, so small differences in colour, placement and finish are possible. Reference photographs guide an agreed design and are not a promise of an exact replica. This does not allow a materially different product from what we have agreed.
Tell us as soon as possible if you want to change an order. Changes depend on timing, ingredients, work already completed and availability. Any revised specification, collection time or price must be agreed in writing. A request alone does not change the confirmed order. If we need a material change, we will contact you rather than substitute without agreement.
5. Collection
Online orders are collection only from Hatfield AL10. Collection date and time are required. Available hours are Monday to Saturday, 09:30–20:00, excluding 14:30–15:30, subject to the slots offered and confirmed. The detailed collection instructions and full collection address are sent after payment. The business contact address required by law is separate information supplied in section 1.
Please arrive at the confirmed time. If you will be late or cannot collect, contact us promptly. We will discuss what is practical within the product’s safe storage period; perishable food cannot be kept indefinitely. If an order is not collected, we will assess any refund using the fair cancellation principles in section 8, taking account of work completed, perishability and losses we can reasonably avoid. Collection by someone you authorise counts as collection on your behalf. No delivery service or free-delivery radius is included in an ordinary online order.
6. Transport, storage and serving
Please check the order at collection and follow the product-specific transport, refrigeration and serving guidance provided with it. Transport carefully and keep the product under the conditions advised. Storage periods differ by product; do not assume one period applies to all cakes and desserts.
Responsibility for caring for the product passes to you on collection, but this does not remove our responsibility for an existing defect, an incorrect order, unsafe food attributable to us or inadequate instructions. Please contact us if anything is unclear before serving.
7. Ingredients, allergens and suitability
Allergen information is specific to the chosen product and flavour. Read the selected variant’s Product Info & Allergens before purchase and the information supplied with your order. Peanuts and individual tree nuts are different allergens; ingredients in one flavour do not automatically apply to another.
If you or someone eating the product has an allergy or intolerance, you must contact us before ordering to discuss suitability, even if the allergen does not appear in the product description or ingredient information. An ingredient not being listed is not, by itself, confirmation that the product is suitable for your allergy. Please do not assume a product is suitable based on a photograph or a flavour name. We will not make an unconfirmed allergen-free or cross-contact claim. If essential suitability information is unresolved, please wait for clarification before placing the order.
8. Cancelling an order and changing your mind
The usual 14-day distance-selling change-of-mind cancellation right does not apply to food liable to deteriorate or expire rapidly, or to goods made to your specifications or clearly personalised where the legal exception applies. This is separate from your rights if goods are faulty, unsafe or not as described.
If you need to cancel, contact us as early as possible with your order number. We will consider what work and non-recoverable costs have already been incurred, what losses result directly from cancellation and what can reasonably be avoided or recovered. We will explain any proposed deduction and refund any balance due. Full payment does not mean automatic forfeiture of the entire order price in every case.
9. Problems, refunds and complaints
Please contact hello@andreeamoloci.com or +44 7440 101057 if your order is incorrect, damaged, unsafe or otherwise unsatisfactory. Give the order number, a description and photographs where reasonably available. Prompt contact is especially helpful with perishable food, but we do not impose an arbitrary short deadline that removes your legal rights. Do not eat food you believe is unsafe.
Depending on the circumstances and applicable law, you may be entitled to a refund, replacement, price reduction or another remedy. We will explain the next steps, including whether anything needs to be retained or returned safely. A no-change-of-mind exception is not a blanket no-refunds rule.
If we cancel because we cannot supply the agreed order, we will refund the amount paid for what we cannot supply. Refunds normally use the original payment method unless another lawful arrangement is agreed. We will not require you to accept store credit instead of a refund to which you are entitled.
10. Delays and responsibility
If an event outside our reasonable control affects fulfilment, we will tell you as soon as reasonably possible, discuss the impact and take reasonable steps to minimise it. We will agree a workable alternative or explain your cancellation and refund options.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights. We do not exclude all responsibility merely because a product has been collected.
11. Website, personal information and disputes
Use the site lawfully and provide accurate order information. Our separate Privacy Policy explains how personal information and cookie choices are handled. Agreeing to purchase does not itself mean consenting to optional advertising tracking or marketing messages.
These terms are governed by the law of England and Wales, without depriving consumers elsewhere in the UK of mandatory protections or applicable rights to bring proceedings in their home jurisdiction. Please contact us first if you wish to raise a complaint so we can try to resolve it.
12. Updates
The version supplied or made available when your order is accepted applies to that order. Later changes to this website do not retrospectively replace agreed terms.
13. WELCOME10 online shop offer
WELCOME10 gives 10% off eligible celebration cakes and desserts ordered and paid for through our online shop, including Order a Cake and Desserts. Enter WELCOME10 at checkout before payment. The code can be used once per customer, including an existing customer who has not previously used it.
The offer excludes wedding and event packages, dessert tables, candy bars, bespoke quotations and Event Cake Tasting Boxes. Requesting or downloading the Event Brochure does not enrol you in this shop newsletter.
There is no minimum spend or fixed expiry date currently set. The discount applies only to eligible products and cannot be combined with another coupon. Standard preparation times, collection arrangements and product availability apply.
By subscribing to the shop newsletter, you agree to receive a short welcome series followed by weekly emails about weekend boxes and available offers. You can unsubscribe at any time using the link in each email.